Australia: 02 8445 2351 $6.95 flat rate Australia wide
Help

How to place an order online

Follow the following instructions to place an online order

1) Select the product you wish to purchase.
2) Click on  “Add to Cart”
3) If you wish to add more items you can continue to shop, as the item you have selected will stay in your cart.
4) When you are ready to complete your purchase, click on CART icon on the top right hand corner, and then click “Check Out”
5) On this screen, you can review your order. If you wish to remove any items from your cart you may do so by clicking on the cross “X” besides the quantity.
6) If you are happy with to proceed, please click “Next”
7) On this screen you may either Login (if you are an existing Pitstop customer) or alternatively, join now. Please complete all the required fields .
8) Click “Next” to complete the Delivery Details.
9) Please select the postage option that you would like and click “Next”
10) The final step is the payment page. If paying by Credit Card, please complete the required information, and click “submit” to place your order.  If you choose to pay via PayPal, please read the detailed section on Paypal  in the Payment section.

After you've placed your order

Once you have submitted an order via our website, we will send you a confirmation email. This email will confirm your order information, including your delivery address, what items you purchased and the order total. If you have any questions on your order, such as you wish to confirm the availability of any of the titles on your order, please feel free to contact us.

Can I place my order across the telephone?

We take orders over the telephone. To place an order, please call our customer service team on (02) 8445 2351 or freecall 1800 622 422. We are open Mon - Fri, 9.30am-5.00pm (AEST).
 * Please note we are closed Good Friday, Easter Monday, Christmas and Boxing Days and most other public holidays. 

Are items dispatched together, or in separate packages?

If you place an order for multiple items and some are out of stock, we will set aside any in stock items for you and wait until all items arrive to dispatch together. Please notfiy customer service if you wish to have your order dispatched as items become available. 

 

 

What payment methods can I use to pay for my order?

We like to give you plenty of payment options. Pitstop currently accepts: VISA, MasterCard, AMEX, and VISA Debit. We also accept PayPal (more detailed information on how to pay with PayPal below).

Other payment methods we accept include cheque, money order, Electronic Funds Transfer (EFT) and direct deposit. If you would like to pay via one of these methods, please contact our customer service team on 02 8445 2351.

Paypal Payments

If you choose to pay with PayPal, you will be redirected to the PayPal login screen where you can either log into your existing PayPal account, or sign up as a new PayPal user. You will then be asked to confirm your shipping address and payment details before submitting your order, and being returned to the Pitstop website to show your order confirmation number.

What currency are the prices and are they inclusive of GST?

All prices are listed in Australian dollars and are inclusive of GST.

When will you charge my card?

Pitstop will charge your card at the time of placing the order. If there are any supply issues, a member of our Customer Service team will be in touch and we will organise a refund back on to the same card.

Reliable delivery

All orders are dispatched with reputable couriers and there is tracking for anyone with an Australian delivery address.

We provide these delivery options for our customers:

$6.95 Standard Courier: The approximate delivery times for standard delivery are:
1-2 business days Sydney
2-4 business days Melbourne/Brisbane
3-4 business days Adelaide
5-6 business days Perth/Hobart/Darwin
Please note: rural areas may take an extra day

$14.95 Express Post: Only available on orders under 5kg and unfortunately we cannot deliver express to PO Boxes. Delivery is generally overnight to main centres, although you should allow two days, particularly at peak times like Christmas. Smaller country areas may take an extra day. Please note, a signature is usually required upon delivery. However to avoid a delay in receiving your order if no one is likely to be home, the parcel can be authorized to be left without a signature at the front door. 


Australia Post Air Mail (charged at cost for international customers): International delivery is via Australia Post Air Mail. Please allow up to 21 working days for the delivery of your parcel, although delivery is normally quicker than this to most destinations. Delivery times can vary because of customs regulations, time of year and size and weight of your order. This option automatically appears for delivery to addresses outside Australia.
•    Please note that there may be local taxes/duties payable when you receive your order and that we bear no responsibility for these - we have no way of knowing these implications for all the countries we deliver to!
•    Postage is calculated by weight of the parcel and end destination. For the countries we regularly deliver to, our website will calculate the airmail cost and advise before you finalise your order. If this doesn't occur and you'd like a quote, please use the "Comments" field when ordering to ask us.
•    All orders to the value of AU$60 or more will automatically be insured for a small fee assuming Australia Post offers this service to your country. This enables the parcel to be traced if it goes missing.
•    The Australian Goods and Services Tax (GST) will automatically be deducted from your order when processing.
•    No signature is required upon delivery.
 

What is the returns policy at Pitstop?

When you purchase from Pitstop, we want you to have complete peace of mind with your selection. All products are fully guaranteed.

If the item you recieve is faulty or damaged, we will happily replace the item (where possible) or refund your payment, whichever you prefer. If you receive an item and it is not what you expect, we will happily refund your payment. Please notify us within 14 days and return the item promptly in the same condition as received. To arrange a return, please contact our Customer Service team on 02 8445 2351 or via email, pitstop@woodslane.com.au. 

Lost password

If you have lost your password, click on the "join / login" at the top right-hand corner of the screen. This will take you to a screen where you can enter your email address where we will send an email with a link to enter a new password.
Please note that resetting your password will not affect any of your existing orders.
If you no longer have access to your e-mail address, you will have to set up a new account entirely.

Do you stock second hand and out of print books?

Mostly no. We will try to locate out of print titles for customers and we have a variety of specialists we can contact. At the moment we don't stock generally second hand books but there are some titles, such as various workshop manuals that are out of print and there is nothing else available for that vehicle. We will always try to find items to fulfill our customer needs, but do bear in mind that prices can vary quite a lot on out of print items depending upon quality and availability.

Do you sell workshop manuals?

Yes, we have a large range including genuine factory manuals, authorised reprints of genuine factory manuals, Gregorys (Aust), Haynes (UK, USA & Aust), Ellerys (Aust), Chiltons (USA), Clymer (USA) and Intertec (USA). We even have some marine outboard motor manuals.

Can I reserve a title still to be released?

Yes of course. We do this all the time, especially for annual books and DVDs. It can be done for any title and that is why we have the "Future Titles" section in our online catalogue.

Can I have a bit more information on your DVD Formats?

Television standards differ throughout the world. Australia employs the PAL colour system in video production and television transmission as opposed to the NTSC format standard in the USA. Basically, the PAL system uses more lines to make up a slightly better quality TV picture.

Most of the DVDs we sell are in PAL format, unless otherwise stipulated in the product description on our website. You can also view the back covers of our titles online to confirm the suitability to your equipment. Many recent TVs sold in the Australian market can play both NTSC & PAL formats, but if you are unsure whether your TV is suitable to play the PAL format, please consult your owner's manuals for your equipment before ordering.

World Television Standards

NTSC (National Television System Committee)

Antigua, Bahamas, Barbados, Belize, Bermuda, Bolivia, Burma, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Greenland, Guam, Guatemala, Honduras, Jamaica, Japan, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Puerto Rico, Saipan, Samoa, South Korea, Surinam, Taiwan, Trinidad, Tobago, United States of America, Venezuela, Virgin Islands.

PAL (Phase Alternating Line)

Afghanistan (Kabul), Algeria, Argentina (PAL-N), Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil (PAL-M), Brunei, China, Cyprus, Denmark, Finland, France (PAL & SECAM), Germany, Ghana, Gibraltar,Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Liberia, Luxembourg, Malaysia, Malta, Monaco (PAL & SECAM), Netherlands, New Guinea, New Zealand, Nigeria, North Korea, Norway, Oman, Pakistan, Paraguay, Portugal, Qatar, Romania (PAL & SECAM), Saudi Arabia (PAL & SECAM), Sierra Leone, Singapore, South Africa, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, Uruguay (PAL-N), Yemen (AR), Yugoslavia, Zambia, Zimbabwe.

DVD (Digital Video Disc) Regions

DVDs have a built-in decryption system and are coded for specific regions throughout the world. Each disc can only be played on a DVD player purchased from the same region, unless you have a multi-zone / multi-region player or the disc is region 0, which means that it is not region-specific. Otherwise there are eight zones:

North America
Europe, Japan, South Africa, Israel, Lebanon, Middle-East
Korea
South America, Australia, New Zealand
Russia, North-East countries, Africa
China
Reserved
Special International Venues (airplanes, cruise ships etc)

Contact us

Contact Details

Warehouse Address:
Pitstop
10 Apollo Street
Warriewood NSW 2102
Australia

Customer service hours
Mon - Fri (AEST)  9.30am-5.00pm
 * Please note we are closed Good Friday, Easter Monday, Christmas and Boxing Days and most other public holidays. 

Contact Numbers
Phone
Local: (02) 8445 2351
Rest of Australia: 1 800 622 422
International: +61 2 8445 2351
Fax
(02) 9997 5850

E-mail
pitstop@woodslane.com.au